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Privacy Policy

AVIRO APP – PRIVACY POLICY (INDIA)

Effective Date: 28-02-2026
Operated By: [Your Legal Entity Name], incorporated under [Companies Act, 2013 / LLP Act, 2008 / Proprietorship], registered office at [Registered Address, India]

1. Introduction

Aviro App respects your privacy and is committed to protecting your personal information. This Privacy Policy explains:

  • What information we collect

  • How we use it

  • How it is shared

  • How you can manage your data

By using Aviro App, you consent to the collection and use of your data as described in this Privacy Policy.

2. Scope

This Privacy Policy applies to:

  • Customers using the App to book services

  • Service Providers managing and providing services

  • Handymen performing services via the App

It covers information collected via the App, website, Wallet, payment systems, and related services.

3. Information We Collect

3.1 Personal Information

We collect personal information necessary for service delivery, including:

  • Name, email, phone number

  • Address and service location

  • Account credentials (username, password)

  • KYC documents for Wallet compliance (if required)

3.2 Payment Information

  • Payment card or bank account details (processed via secure RBI-compliant gateways)

  • Transaction history, Wallet balances, and credits

3.3 Usage Data

  • Device information (OS, IP address, device ID)

  • App usage patterns and analytics

  • Booking history, service ratings, and reviews

3.4 Location Information

  • Location data may be collected to facilitate service delivery and for tracking assigned Handymen.

4. How We Use Your Information

We use your information to:

  1. Provide Services – process bookings, assign Service Providers and Handymen, track service completion.

  2. Payments & Wallet – process transactions, maintain Wallet balances, refunds, and promotions.

  3. Communication – send booking confirmations, updates, notifications, reminders, or promotional messages.

  4. Customer Support – resolve complaints, disputes, or service issues.

  5. Analytics & Improvement – understand user behavior, improve platform functionality, and enhance service experience.

  6. Legal Compliance – comply with Indian laws, GST reporting, RBI regulations, KYC, and fraud prevention.

5. Legal Basis for Processing

Under Indian law, we process your personal data:

  • To perform contracts (service delivery and payment processing)

  • For compliance with statutory obligations (GST, RBI, IT Act, 2000)

  • To protect legitimate interests (fraud prevention, dispute resolution, quality assurance)

6. Sharing of Information

We may share your information with:

  • Service Providers & Handymen: to execute bookings and deliver services

  • Payment Gateway Partners: to process payments securely

  • Regulatory Authorities: when required by law, such as tax authorities, law enforcement, or RBI compliance

  • Business Partners: only for service facilitation, with contractual confidentiality

We do not sell, rent, or trade personal information to third parties.

7. Data Security

  • Aviro App implements reasonable administrative, technical, and physical security measures.

  • All payment and Wallet transactions are processed through RBI-compliant, PCI DSS-secure gateways.

  • Despite security measures, no method of transmission over the internet is completely secure.

8. Data Retention

  • Personal data is retained only as long as necessary for the purposes outlined above.

  • Transaction and Wallet data may be retained for statutory compliance under Indian law.

  • Users may request deletion of personal data subject to legal or regulatory retention requirements.

9. User Rights

Under Indian law, Users have the right to:

  1. Access personal data held by Aviro App

  2. Request correction or update of inaccurate information

  3. Request deletion of data (subject to regulatory retention requirements)

  4. Withdraw consent for marketing communications at any time

  5. Object to data processing where applicable

Requests can be submitted via: [Insert Contact Email]

10. Cookies & Tracking

  • We may use cookies or similar technologies to enhance the user experience, track usage patterns, and enable personalized features.

  • Users can manage or disable cookies via device settings, though some functionality may be limited.

11. Children’s Privacy

  • Aviro App is not intended for users under 18 years of age.

  • We do not knowingly collect personal information from children.

12. International Data Transfers

  • As of now, all data is stored and processed within India.

  • If data is ever processed internationally, it will comply with applicable legal safeguards.

13. Updates to Privacy Policy

  • Aviro App may update this Privacy Policy from time to time.

  • Changes will be notified via App notifications, email, or updates in the App.

  • Continued use of the App constitutes acceptance of the revised policy.

14. Contact Information

For questions or concerns about this Privacy Policy or personal data handling, please contact:

Email: [Insert Email]
Phone: [Insert Contact Number]
Address: [Insert Registered Office Address, India]