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Refund Policy

AVIRO APP – REFUND & CANCELLATION POLICY (INDIA)

Effective Date: 28-02-2026
Operated By: [Your Legal Entity Name], registered at [Registered Address, India]

This policy explains how cancellations and refunds are handled on Aviro App for Customers, Service Providers, and Wallet transactions, in compliance with Indian law and RBI regulations.

1. Cancellation by Customers

  1. Before Service Confirmation:

    • Customers may cancel a booking without any charges.

    • Full refund (if any amount was deducted) will be credited back to the original payment method or Wallet.

  2. After Service Confirmation:

    • Cancellation may incur a fee as specified in the App at the time of booking.

    • The cancellation fee may vary depending on the type of service, time of cancellation, and Service Provider policies.

    • Refunds will be processed to the Wallet or original payment method after deducting the applicable fee.

  3. After Service Completion:

    • No refund will be issued unless a verified dispute arises regarding service quality, safety, or non-delivery.

    • Disputes are subject to arbitration under the Aviro App Terms & Conditions.

2. Cancellation by Service Providers

  1. Before Customer Confirmation:

    • No action required; booking is canceled automatically.

  2. After Customer Confirmation:

    • Service Provider must notify Aviro App immediately.

    • Customer will receive a full refund to the original payment method or Wallet balance.

    • Aviro App may take action against the Service Provider for frequent or unjustified cancellations.

3. Refunds

  1. Payment Method Refunds:

    • Refunds to bank accounts, credit/debit cards, or UPI will follow standard banking timelines (typically 7–10 working days).

    • Refund amount will exclude any non-refundable service fees or commissions.

  2. Wallet Refunds:

    • Refunds to the Wallet may be credited instantly.

    • Wallet refunds are non-transferable outside the App unless legally permitted.

    • Promotional or bonus credits may be refunded as Wallet balance only.

  3. Partial Refunds:

    • Partial refunds may be provided for incomplete or partially delivered services.

    • Calculation will consider the proportion of service delivered and applicable fees.

4. Refund Eligibility

Refunds will only be issued if:

  • Booking was canceled per the rules above

  • Service was not provided or was not completed

  • Verified disputes arise regarding service quality or safety

Refunds will not be issued if:

  • Service was completed successfully

  • Customer provided false or misleading information

  • Violation of Aviro App Terms & Conditions occurred

5. Refund Process

  • Refunds will be initiated after verification of the cancellation request or dispute.

  • Wallet refunds are typically instant.

  • Bank/payment gateway refunds depend on the respective provider’s processing timelines.

6. Dispute Resolution

  • Any disputes regarding cancellations or refunds will be resolved through the Arbitration clause in the Aviro App Terms & Conditions.

  • Parties must attempt good-faith negotiation for 30 days before arbitration.

7. Contact for Refunds & Cancellations

For any issues related to cancellations or refunds, users may contact:

Email: [Insert Email]
Phone: [Insert Phone Number]
Address: [Insert Registered Business Address, India]